Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.
Our refund policy is as follows:
Cancellation & Refunds: Online Training
For Self-Placed Learning: Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book.
For Instructor Led Training: Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, In case a user downloads the E-Book for the course the money back guarantee will be void.
If you raise a refund request after 7 days of purchasing the course, no refund will be provided beyond 7 days of purchasing the course.
Cancellation & Refunds: Classroom Training
Go DiGital Training Solutions, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)
- In case Go DiGital Training, Solutions cancels an event, 100% refund will be paid to the delegate.
- If a cancellation is done by a delegate 7 day (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
- If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
The refund request can be initiated by reaching out to our support team through our Help & Support section on the website.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) within 15 working days post intimation by the customer.
Note: All refunds will be processed within 15 working days after the refund request is approved by Go DiGital Training.